Refund policy

Return, Refund & Cancellation Policy

Website: www.truipix.com

At Truipix, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Return Policy

  • Customers can request a return within 7 days of receiving their order.
  • Products must be unused, undamaged, and returned with original packaging and tags.
  • Products damaged due to customer misuse are not eligible for return.
  • Certain products may not be eligible for return due to hygiene or other restrictions.

2. Refund Policy

  • Refunds will be considered for eligible returns.
  • If you receive a damaged, defective, or incorrect product, please contact us with photos or videos as proof.
  • Once the returned product is received and inspected, we will notify you about refund approval.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Shipping charges may be non-refundable unless the return is due to our mistake.

3. Exchange Policy

  • Exchanges are available for eligible products, subject to stock availability.
  • Customers must contact our support team to request an exchange.
  • Products must be unused and in their original condition.

4. Order Cancellation

  • Customers may request order cancellation before the order is shipped.
  • Once an order has been shipped, cancellation may not be possible.
  • Approved cancellations will be refunded within 5–7 business days.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share your order ID.
  • Provide clear photos or an unboxing video showing the issue.
  • Our team will review your request and provide a suitable resolution.

6. How to Request a Return or Refund

To request a return, refund, or exchange, contact our customer support team through WhatsApp or Instagram.

Please provide:

  • Your name
  • Order ID
  • Reason for return or refund
  • Product photos or videos, if applicable

Our team will guide you through the process.

7. Contact Us

Website: https://www.truipix.com

WhatsApp Customer Support: +91 7510748594

Instagram: @truipix

Instagram Profile: https://www.instagram.com/truipix/

For any questions regarding returns, refunds, or cancellations, please contact our support team.

Thank you for shopping with Truipix!

Last Updated: 13 November 2026